SteamWarehouse can be contacted via phone or email, which can be found on our Contact Us page. We will get back to you as soon as possible within a 24 hour period. Our Customer Service Agents will be glad to help you with any questions you may have pertaining to the products, orders, technical inquiries, and returns.

Once your order is shipped, you can track your order. If you ordered any special or made-to-order radiators, you can contact one of our specialists for an update on your product delivery.

In order to return a product, you must first contact one of Customer Service Specialists for a Return Authorization. All return shipments must be prepaid by the customer. Made-to-order or custom products are non-returnable and non-refundable. Please note that there is a restocking fee for all returns. 

Our shipping rates depend on delivery location as well as the size and weight of the item. Shipping will be calculated during the checkout process.

Payment can be paid by Visa, Mastercard, Discover, American Express, PayPal.

Absolutely! Our specialists would be happy to guide you in the installation of a product. As always, we highly suggest having a certified installer installing products for you.

If you need an item that isn't on our website, please contact us. We will most likely be able to find the product that you need. Please contact us here for pricing and availability information. Please allow 2–3 days for pricing and availability quotes on these items.

We ship all over North America. 

SteamWarehouse’s main office is located in Montreal, Quebec. 

Once an order has been processed, changes can no longer be made. If you changed your mind after purchasing a product, please contact us directly and we will be happy to help you with a return and/or new orders.

Yes. Orders can be placed online 24 hours a day. 

All in-stock orders are shipped same-day, if the order is received by 11:00 am EST.

We honour all manufacturers’ warranties that are accompanied with the products we sell online. Damage by neglect or misuse is not covered by any manufacturer nor is it covered by SteamWarehouse. 

You can choose the size of your radiator based on the following six factors:

1. The cubic feet of the room you are heating (length, with, and height)
2. The water system at which the system is running (i.e. 160 F, 180 F etc.)
3. The level of insulation in the room
4. The amount and sizes of windows
5. The number of exterior walls
6. The space restrictions in the room you wish to install the radiator

One of our specialists would be happy to help you size and choose the right radiator for your space – simply Contact Us ! 

We have both hydronic and electric radiator models. In the hydronic lineup, we have several different brands that are made up of different material types and models.

An electric radiator works off of electricity and our electric radiators require a 220-volt electrical connection. Hydronic radiators are installed on an existing hot water system.

The choice of radiator depends on the system you have and your goal. Hot water radiators have proven to be more efficient in terms of energy output. That said, our electric radiators have a special technology that makes them similar to traditional hot water radiators in terms of comfort and efficiency. Our heating specialists would be happy to help you find the perfect radiator for you.

Yes. There are different guarantees depending on the radiator. Our cast iron radiators hold a 2-year guarantee, and our Myson radiators hold a 10-year guarantee. Check out our Brands page for detailed warranty information.

Generally, you do not need to order anything other than the radiator. Although, depending on the model and installation, certain accessories may be required or recommended (i.e. brackets, valves etc.). Depending on the model, certain pieces, such as an air vent, may need to be ordered. Fittings required for the installation are usually provided by the installer. Our experts can advise you should you have any questions about additional accessories.  

Electricians are required to install radiators. You also need to have a 220-volt wire with correct amperage available.

Electric radiators should be installed in each room in order to heat the respective areas. They can be installed on any wall as long as spacing is respected (i.e 4 inches from the floor). Traditionally, radiators are installed under windows and/or exterior walls. 

Yes. You should not install an electric radiator in proximity to exposed water, or behind curtains or coverings. Depending on the model, there may be restrictions on how and where to mount the radiators. The hydronic radiators (depending on the model) should not be covered or encased.

You can use electric radiators to heat your hallways as long as spacing and capacity are respected.